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Effective Date: January 30, 2025

 

Chateau de Chien LLC, doing business as The Dog Chateau (“Chateau de Chien,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy explains how personal information is collected, used, shared, and safeguarded when visiting the website, using services, or communicating with Chateau de Chien. By using the website or services, you agree to the terms outlined in this Privacy Policy.

 

Information Collected

 

Chateau de Chien collects both personal and non-personal information when you interact with us. The types of information collected include:

• Personal Information: Name, phone number, email address, mailing address, pet information (such as name, breed, vaccination history, and medical or behavioral notes), and payment details when booking services.

• Visual Information: Cameras are utilized in facilities for security purposes and to monitor daycare and boarding activities. No biometric information is collected.

• Transactional Information: When making a purchase or payment for services, details such as the purchase amount, date, and location of the transaction are collected.

• Automatically Collected Information: Technical details such as IP address, browser type, device type, operating system, referring URLs, and browsing activity on the website may be collected to improve site performance and user experience.

• Log Information: Data related to access and use of the website and services, including the type of browser used, app version, access times, pages viewed, IP address, site interaction data, and the page visited before navigating to the site, may be collected.

• Location Information: Approximate location may be derived from an IP address. If permissions are granted on a device, precise location data may also be collected. This can be disabled at any time (see Your Choices below).

• Social Media Information: If interacting with Chateau de Chien through social media platforms, publicly available information associated with the profile, such as name, profile picture, and shared content, may be collected.

 

Information Collected by Cookies and Other Trackers

 

Chateau de Chien (and service providers) use various technologies to collect information, including cookies, web beacons, and other technology-based trackers.

• Cookies: Small data files stored on a hard drive or device memory that help understand how users engage with the website, track activity, and improve functionality.

• Web Beacons (Pixel Tags or Clear GIFs): Electronic images that may be included in the website or emails to deliver cookies, count visits, and measure usage and campaign effectiveness.

 

For more information about cookies and how to disable them, see Your Choices below.

 

Use of Information

 

Collected information is used for the following purposes:

• Providing Services: To process reservations, manage bookings, process payments, and provide pet care services.

• Customer Communication: To send booking confirmations, updates, invoices, and respond to inquiries.

• Marketing and Promotions: To send promotional emails or newsletters about services, special offers, or company updates (opt-out available at any time).

• Improving Services: To enhance user experience, analyze website traffic, and improve service offerings based on customer interactions.

• Security and Safety: To ensure the safety and security of clients, pets, employees, and facilities.

• Legal and Compliance Requirements: To comply with applicable laws, enforce policies, and protect against fraudulent activities.

 

Information Sharing

 

Chateau de Chien does not sell, rent, or trade personal information. However, it may be shared under the following circumstances:

• Service Providers and Consultants: Information may be shared with vendors, service providers, and consultants that perform services for Chateau de Chien, including email and mobile marketing, analytics, web hosting, call center services, payment processing, coupon delivery, consulting, and data enhancement. These providers are required to protect information and use it only as necessary to perform their functions.

• Legal Compliance: Information may be disclosed in response to a request for information if disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.

• Business Transfers: In the event of a merger, acquisition, or business sale, customer information may be transferred to the new entity.

• Compliance with State Privacy Laws: Some U.S. states, such as California, Colorado, Connecticut, Utah, and Virginia (among others), have passed laws regarding how companies may collect and use personal information. These laws often define such activities as “selling” or “sharing” personal information, even if no money is exchanged. While Chateau de Chien does not sell personal information, all applicable state privacy laws are followed. If you are a resident of a state with specific privacy laws, you may have additional rights regarding how your information is used and shared.

 

Promotional Communications

 

You may opt out of receiving promotional emails or text messages from Chateau de Chien at any time. Preferences for promotional communications can be managed through the customer portal or by contacting 

                                     .

 

Even if you opt out of promotional emails, you may still receive non-promotional emails related to your account or ongoing business relations.

 

SMS Privacy Notice

 

By participating in any Chateau de Chien mobile programs, you agree to receive recurring automated phone calls and text messages at the phone number provided at opt-in. Phone calls and text messages to a mobile device may be generated using an automated system for selecting or dialing telephone numbers. Message frequency will vary.

 

Your consent to receive marketing messages via phone or text is not a condition of any purchase. If you change or disconnect your mobile phone number, you agree to notify Chateau de Chien at the Contact Us information below.

 

Message and data rates may apply and are billed by and payable to your mobile service provider. Delivery of messages is subject to the effective transmission by your mobile service provider and any policies or terms established by your mobile service provider.

 

For SMS messages:

• Text STOP to opt out of messages

 

With consent, promotional and non-promotional push notifications or alerts may be sent to your mobile device. These messages can be deactivated at any time by changing the notification settings on your device or managing preferences through the customer portal or by contacting                                     .

 

This Privacy Notice and Chateau de Chien’s Terms of Use apply to the SMS Terms and are subject to change.

 

Data Protection and Security

 

Reasonable security measures are taken to protect personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Administrative Safeguards: Staff training on data protection and controlled access to customer information.

• Technical Safeguards: Encryption, secure payment processing, firewalls, and monitoring of website security.

• Physical Safeguards: Secure storage of physical records (if applicable) and restricted facility access.

 

While strong precautions are taken, no data transmission over the internet is 100% secure. Customers are encouraged to take steps to protect their own information, such as keeping login credentials confidential.

 

Changes to This Privacy Policy

 

This Privacy Policy may be updated periodically to reflect changes in practices, legal requirements, or operational needs. Any updates will be posted on this page with an updated Effective Date. Regular review of this policy is encouraged to stay informed about how information is protected.

 

Contact Us

 

For questions, concerns, or requests regarding this Privacy Policy or how personal information is handled, contact:

 

Chateau de Chien LLC, dba The Dog Chateau

4057 Amsterdam Road, Glenville, NY 12302

Email:

Phone: 518-564-1225

 

By using the website and services, you acknowledge that you have read and understood this Privacy Policy.